Requests and Forms

• Residence Payment Plan
• Unit Condition Report 
• Notice to Vacate Residence
• Application to Request a Transfer
• Early Arrival Request for Fall/Winter Term
• Late Arrival Request for Fall/Winter Term

MAINTENANCE REQUEST - Residents of all buildings can process maintenance and repair requests using the online maintenance request form available through the Residence Housing Portal.

If you have any questions, or if you experience any issues submitting a form, please contact the Residence Services Office at 306-966-6775.

As outlined in the University of Saskatchewan Residence Agreement, residents are financially responsible for their rental fees and any administration fees relating to moving out, unit damages and/or Eviction.

Appeals for fees and policies are reviewed by the Director of Consumer Services and all requests must be accompanied by a personal letter detailing the situation and be accompanied by supporting documentation. 

GROUNDS FOR APPEAL 

The following items may be considered grounds for appeal and you can submit a Residence Application for Appeal to meet with the Director of Consumer Services: 

• Medical conditions that require a discontinuance of residency or extended hospital stay (with supporting documentation from a certified medical practitioner)
• Compassionate grounds (death of a family member requiring a move out of Residence)
• Academic grounds (a program is moved or discontinued based on the decision of the UofS. Does not include RTD or student conduct discontinuances) 

All other reasons for non payment of fees or Residence withdrawal are not considered grounds for appeal and the student will be held financially responsible. 

APPEALS NOT CONSIDERED

The following are not grounds for appeal:

• The Eviction Administration Fee and/or outstanding balance of rental fees based on eviction
• Not having read or known the information provided by email, available on the Residence Services website or outlined in the Residence Handbook (this is the responsibility of all residents)
• Not having received an email from the Residence Services Office (an email went to a junk folder), or having an incorrect email address on your Residence Services account (it is the responsibility of all residents to ensure their information is updated in the system)
• Having received an RTD or a discontinuance of studies due to student misconduct; 
• Student Life related conduct matters and/or having already received the choice of an academic sanction over a financial fee 

THE APPEAL PROCESS 

STEP 1 The student visits or contacts the Residence Services Office to obtain a Residence Application for Appeal form. 

STEP 2  The student completes and signs the Residence Application for Appeal form in full (incomplete forms are not accepted) and returns the form to the Residence Services Office, along with the personal letter and supporting documentation.

The documents will be placed in a sealed envelope marked to the attention of the Director, Consumer Services.

STEP 3 Within 5 business days, the appeal application will be reviewed by the Director of Consumer Services and the student will be advised by the Residence Services Office if the appeal will be heard, and if so, the date and time the Appeal Meeting has been scheduled with the Director of Consumer Services. Appeal meetings are scheduled twice per term and your meeting will be scheduled for the next available date.

STEP 4 On the scheduled meeting date, you will meet with the Director of Consumer Services to discuss your appeal. Please make sure to bring along any further supporting documentation not included in your original form submission.

STEP 5 Following your meeting, the Director will consider your request and you will receive a written decision of your appeal within 10 business days by email. 

MEETING DATES 

Meetings are held twice per term at the offices of Protective Services located at 72 Campus Drive or an alternate location based on space availability. If a student requests to meet with the Director of Consumer Services, all arrangements should be made to attend the meeting on the date and time provided by the Residence Services Office.

With the exception of ban and exclusion appeals, the opportunity to appeal expires at the end of each academic year. 

FREQUENTLY ASKED QUESTIONS

What is an appeal? 

An appeal is a request to remove or reduce any Residence fee (administration and recovery), or to request a waiver of any clause found in the Residence Agreement. 

What are some examples of Supporting Documentation? 

Medical Documentation: A letter from a certified medical practitioner that outlines your condition and why you must move-out Residence. Documents are shredded following review. 

Academic: A letter from your program head, advisor or a member of faculty that specifies why your studies are being moved or discontinued. 

Government: A letter from the Government of Canada showing that you are required to return home, or proof that your immigration status has changed. 

How will I know if my appeal has been granted?

Within 10 business days of your meeting, you will receive an email sent on behalf of the Director of Consumer Services with the appeal decision. 

Declined: This means you are still considered financially responsible for your fees and/or you have not been granted a waiver for your circumstance. Students may only submit an application for appeal once. The decision made following the Appeal Meeting is final and no further applications for appeal will be granted. 

Approved: If your appeal is granted, the communications that you receive will outline this and specify the changes that will be made to your Residence account or circumstance.