FAQ (Frequently Asked Questions)

U of S Residence is open to full-time students and those enrolled in Graduate studies at the University of Saskatchewan. You are considered a full-time student if you are enrolled in at least 60% of your program.

• Residence applications are received on a first-come, first-serve basis. Therefore, we encourage students to apply to live in Residence as soon as applications open. Fall/Winter applications become available in early November each year and can be submitted by making payment of a $75 non-refundable application fee. We encourage grade 12 students to apply for their best opportunity to receive a Timeslot or Letter of Offer for accommodations. A 1st Year Guarantee for Residence is offered at Voyageur Place for students who apply prior to January 31st.

An NSID will be required prior to Residence registration and this can be obtained through Admissions. Once you are admitted to the UofS, you will be sent your NSID and a temporary password by mail.

Graduating students will be able to live in Residence following their graduation, until the end of their current Residence Agreement.

Should a graduating resident choose to move-out of Residence prior to the end of an active Residence Agreement, the student can process a Notice to Vacate form, providing a 60 day notice period counted from the 1st calendar day of the month and envoke the $300 Early Residence Agreement Termination clause in their Residence Agreement, allowing them to terminate their Residence Agreement and be released from all future rental fees outside of the 60 day notice period in which their Notice to Vacate was received.

If you are graduating this upcoming year and you have questions about living in Residence, please feel free to contact our helpful staff at the Residence Services Office at 306.966.6775 who can answer any questions that you may have. 

Although we offer multiple unit layout options, most residents will share a unit with 1-5 roomates. Sharing a unit provides a unique opportunity to connect with other students on campus and has the potential to create lifelong friendships.

Roommates are not guaranteed. To increase the probability that you will be partnered with a roommate of your choosing, both applicants are encouraged to submit a Residence application through the Residence Housing Portal at the same time. You will then be more likely to receive a timeslot email at the same time. Once you have received a timeslot email, you can both log in to your individual accounts and select the same unit (if available). 

If you have a registered service animal and are requiring Residence accommodations, please contact Access and Equity Services on campus at 306-966-7273, as soon as you have submitted a Residence application and they will assist you further, or for more information, please contact the Residence Services Office at 306.966.6775.

All Residences are located within a 10 minute walk from the University campus with the exception of Voyageur Place, which is located in the heart of campus and connects to all buildings through our tunnel system.

We ask that if you are unable to resolve a conflict with your roommate, that you contact your Resident Assistant (RA) and follow the process that your RA outlines for you.

Voyageur Place residents receive the benefit of having a full Marquis Hall meal plan included with the rental fees of the unit. Residents residing in College Quarter, Graduate House and McEown Park will receive a specified number of meals and/or RCC amount that can be used throughout the term, which is also included in the rental fees of the unit. Residents can choose to purchase additional meals or RCC that can be used at campus food outlets. Please visit Culinary Services website for more information. 

All residents of Voyageur Place (Saskatchewan Hall, Athabasca Hall, Qu’Appelle Hall and Qu’Appelle Hall Addition) receive the “Unlimited” Meal Plan. The Unlimited Meal Plan allows access to the Marquis Dining Hall during operating hours with great flexibility.

During Marquis meal services’ VP residents will have full access – come as often as you want and as many times as you like – while Marquis is open. Additional visits do not cost you additional amounts. This meal plan is designed to offer our Voyageur Place residents greater flexibility, ability to graze and not overeat at meals and adapt eating patterns most enjoyed by the resident themselves!

Voyageur Place Residences are dormitory style living arrangements and the rooms are not equipped with kitchenettes. Therefore, the Culinary Service Meal Plan is an added benefit and forms an essential part of Voyageur Place accommodations and cannot be opted out of.

If you are experiencing any difficulties with your RCC, please visit the Culinary Services Office located at the Marquis Culinary Centre.

RCC and Marquis Hall meals are only valid for use by the resident to whom the plan has been provided.

• Voyageur Place, Seager Wheeler, College Quarter and Graduate House are equipped with twin extra-long mattresses (38 in x 79.5 in).
• Graduate House one bedroom loft units contain double size mattresses (54 in x 75 in).
• Assiniboine and Wollaston units are equipped with double size mattresses (54 in x 80 in).
• Souris Hall units are unfurnished.

Yes, mini fridges (4.5 cubic feet) are permitted in your unit.

We are proud to offer Shaw Communications services to our residents included in your rental fees. This includes free Wi-Fi and wired internet connection in each unit for our student convenience and cable tv/ telephone access in select building location(s).

Should residents wish to upgrade their internet service OR take advantage of a basic cable package at their own cost, students can work with Shaw Communications directly by contacting Customer Support at 1-888-472-2222.

All personal belongings must be removed from storage areas/lockers upon vacating Residence.

You can apply for Residence by submitting an online Residence Application on the Residence Housing Portal. All applications are processed on a first-come, first-serve basis.

• Fall/Winter (September through April OR September through August) applications become available in early November for the upcoming year.
• Term 2 (January through April) winter applications become available at the beginning of October during Term 1.
• Spring/Summer (May through August) applications become available each year in February during Term 2.

The application fee is a non-refundable $75 CDN fee required to submit your application for Residence. Each application is valid for the current Residence term only, and a new application will need to be processed each time you are entering into a new term.

The Residence Housing Portal is the online system where residents can submit their application, select their unit, accept the terms of their Residence Agreement, make rent payments, place maintenance tickets and receive information from the Residence Services Office.

You may access the Residence Housing Portal by selecting the MY RESIDENCE channel available through PAWS or by clicking any of the APPLY buttons on our Residence website.

There is no application deadline. Applications are accepted all year round. Applications officially open in November of each year and are processed on a first come, first serve basis. As such, we strongly encourage you to submit your Residence application and make payment of the application fee as soon as applications become available for a greater chance at receiving a Letter of Offer for Residence.

ROAF stands for Room Offer Acceptance Fee. Applicants are required to make the ROAF payment to reserve their unit following the unit selection process. You will be provided a ROAF payment amount and deadline on your Timeslot email correspondence. The ROAF payment amount will be applied directly to your term rental fees.

If you miss the deadline to pay your ROAF, your unit will be cancelled and the unit will be re-opened to other applicants during the room selection process.

There are limited single rooms available in Residence. Therefore, it is recommended that you submit your application as soon as applications become available for a greater chance at securing your preferred unit type.

A Timeslot is an email that is provided to applicants for room selection. These are sent between May-July for the Fall/Winter term. The Timeslot email indicates a time and date that applicants are able to login to the Residence Housing Portal and select an available unit/room.

Timeslots are sent out between May and July of each year. Applicants have a better chance at receiving a Timeslot for unit selection, if they applied as soon as Residence applications became available in November.

You are able to re-select/change your unit selection as many times as needed prior to paying your ROAF payment online. Once the ROAF payment has been made, room selection cannot be modified, as your unit will be reserved.

No, the application fee of $75 is a non-refundable fee required to submit your application for processing.

Residence Agreements will become available to residents as another step in the Residence Application Process following the payment of the ROAF and prior to move-in. Fall/Winter residents can anticipate their Agreement to become available at the beginning of August.

Residents are responsible to read and accept the terms of the Residence Agreement through their online Residence application in the Residence Housing Portal. Instructions on how to accept the terms of the Residence Agreement will be provided. If you are currently living in Residence and fail to accept the terms of your new Residence Agreement, you will continue to be held accountable based on your previous Residence Agreement until the new term has been accepted.

• College Quarter        8 month term length          (September - April)
• Voyageur Place         8 month term length          (September - April) 
• Seager Wheeler        8 month term length          (September - April) 
• Graduate House - Undergrad       8 month term length         (September - April)

• Graduate House      12 month term length        (September - August)
• Souris Hall                12 month term length         (September - August)
• Assiniboine Hall      12 month term length         (September - August)
• Wollaston Hall         12 month term length         (September - August) 

Please contact the Residence Services Office by email at residence@usask.ca or by phone 306.966.6775 immediately if you are scheduled to move-in shortly and you cannot see the Residence Agreement Summary page in your Application Process. If you are currently living in Residence and fail to accept the terms of your new Residence Agreement, you will continue to be held accountable based on your previous Residence Agreement until the new term has been accepted.

Please visit the Residence Services website for all current rates, fees and charges:

• Rental Rates
• Fees/Charges

Fall/Winter term rental payments are encouraged to be paid all at once at the onset of the year and on or prior to September 6. Alternatively, residents can choose to divide the term payment into two payment installments

• Term 1 - Payment Deadline of September 8
• Term 2 - Payment Deadline of January 8

Payment Plan forms can be found on the Residence Services website if further options are required.

Monthly payments are due on or before the 1st business day of each month. A $25.00 late fee will be applied to any outstanding payments not made by the 1st business day of each month.

For your convenience, rent payments can be made through the Residence Housing Portal or in person at the Residence Services Office between the hours of 8:30am-4:00pm Monday through Friday. We accept Visa, MasterCard, American Express, Debit cards (including Visa and MasterCard debit cards), cash, cheques and money orders. We do not accept post-dated cheques or Discovery cards. Residents may now also pay rent at the McEown Park Residence Services Office located at Seager Wheeler Hall. 

You must contact the Residence Services Office immediately at 306.966.6775 to schedule a meeting with the Eviction Services Committee. Financial eviction meetings are scheduled for a specific day each month and are held at the offices of Protective Services located at 72 Campus Drive. 

Please review further information in the Financial Eviction Process Information guide:

There is a lockout grace period during the first 2 weeks of September following move in. Following the grace period, each unit/bedroom lockout will result in a $15.00 charge. If Protective Services is called during Residence business hours or when the RA is on duty and they facilitate the lockout there will be a $50.00 lockout charge.

Laundry machines in all the Residence buildings are completely free to operate. Residents are still responsible for supplying their own laundry detergent (liquid only), dryer sheets and fabric softener. Depending on the Residence, a coin may still be required to activate the wash or dry cycle, however that coin will be returned to you once the machine has started.

Please visit our Move-In page for a full list of what to bring and what not to bring when moving into Residence.

Please make sure to:

• Pre-order your Student ID Card online prior to move-in (to reduce wait times during the move-in process); and 
• Sign your Residence Agreement (through your Residence application on the Housing Portal)
• Make sure to obtain Tenant Insurance before you move in that will cover your belongings in the event of fire, flood or theft. Students living away from home may be covered through an extended liability of their parent's home insurance policy, please make sure to look into this prior to moving in to Residence.

All residents must move-in to their Residence on scheduled move-in dates. An Early and Late Arrival Form can be found on the Residence Services website and must be submitted prior to the deadline provided. Early arrival requests are based on unit availability and are not guaranteed. As such, it is strongly recommended that all flight, travel and hotel arrangements be made to coincide with your Residence Move-In date.

The Residence Services Office is open Monday to Friday between the hours of 8:30am-4:30pm and closed on weekends and statutory holidays. All move-in arrangements must be made within regular business hours. If you have not made arrangements with the Residence Services Office and you arrive outside of regular business hours, please make alternate accommodation arrangements, until you are able to move-in to Residence during regular business hours. Please visit Tourism Saskatoon for a list of hotel options.

The Fall/Winter Move-In process will be located in the Marquis Hall Culinary Centre. The best way to access Marquis Hall is through the main Place Riel entrance of the University. Members of Residence Services will be directing students on Move-In days. Move-In information, location and times will be provided to each resident by email in August. Please ensure that your flights, travel time and hotel arrangements coincide with scheduled Residence Move-In dates.

The U-Pass is a Saskatoon Transit bus pass that can be activated and used with your smart phone. Please visit Transportation - Public Transit for additional information. 

All residents can submit their maintenance requests online through the Residence Housing Portal by selecting the Maintenance Admin tab. 

In the fall months, the Residence heating system is scheduled to be activated when the daytime temperature falls below zero degrees celsius.

By submitting a maintenance request, you provide our facilities staff and contractors authorization to enter your unit at their earliest availability to ensure that the situation is resolved in a timely manner. As such, please always remember to inform your roommates that you have submitted a maintenance request.

Regular cleaning inspections are performed in Residence 3-4 times per year. Notices will be provided in advance to all residents outlining the scheduled date for an upcoming cleaning inspection. Cleaning inspections are typically preformed between the hours of 10:00am and 4:00pm over the course of 2 or 3 consecutive days and include inspection of the entire unit including bathrooms, common areas and bedrooms to ensure that all residents are living in a safe and comfortable living environment.

If you have received a Notice of Remedy, you will be asked to revisit the cleaning issues identified on your Notice of Remedy. A follow-up inspection will take place in approximately one week's time and you will be notified in advance of the new inspection date.

Please submit a Notice to Vacate Residence form. This form must be submitted on the 1st day of the month 60 days prior to your intended vacate date. For example, if you plan to vacate Residence on January 31st, you will need to submit the Notice to Vacate Residence form on, or prior to, December 1st.

Please note that if you vacate prior to the end of your Residence Agreement, you will be responsible for the 60 days notice period, along with a $300.00 Residence Agreement Early Termination Fee.

Please use the Residence Key Tags provided in the clear key bins located in Residence. Bins and dropboxes can be found on the wall outside of the Residence Services Office in Saskatchewan Hall, in each of the College Quarter buildings, in the Graduate House lobby area and at the Seager Wheeler Residence Services Office. Please do not leave your keys in your unit when vacating and ensure that you provide your full name and unit number on the Residence Key Tag provided.

Communications will be provided to residents from the Residence Service Office with instructions on how to use the online move-out inspection schedule at the end of the term.

If you are moving out before the end of the term, please contact the Residence Services Office (for Voyageur Place and McEown Park residents) 306.966.6775 or Colliers International (for College Quarter and Graduate House residents) at 306.653.4410 to schedule your move-out unit inspection.

Please note that you are not required to be present for the move-out inspection and may provide authorization to have this completed in your absence. 

All cancellations are to be provided in writing, in which an email to the Residence Services Office is acceptable. 

The $75 application fee is paid at the onset of applying for Residence in order to submit your application for processing and is non-refundable upon canceling. 

If you receive a Letter of Offer and do not final secure the tentative booking offered in the correspondence by making payment of the Room Offer Acceptance Fee (ROAF) by the deadline provided, your tentative booking will be canceled and the unit will be re-opened to other potential residents in the general applicant pool.

Should this occur, your Residence Application will also be canceled and you will not be eligible for a refund of the $75 application fee.

If you do not log into the Residence Housing Portal using the Timeslot information by the deadline provided in your Timeslot Offer to select a unit for the upcoming Term, your Application and Timeslot will be canceled and you are not eligible for a refund of the $75 application fee.

In this case, your room selection and application will both be canceled and you will not be eligible for a refund of the $75 Application fee.

The ROAF payment is the final step in securing your room reservation for Residence at the University of Saskatchewan, which in turn, removes the ability for other applicants to select and benefit from this unit on campus. Therefore, if you cancel your reservation after making your ROAF payment, you will not be eligible for a refund of the ROAF payment or the application fee. 

Please refer to the information provided on our website for Moving Out and Notice to Vacate. 

You are eligible for a refund if you inform the Residence Services Office, within 10 days of your notification with a copy of your non-admittance letter. If you have provided your supporting documentation to the Residence Services Office within the 10 day timeframe, you will receive a refund of ALL Residence fees paid to that point minus the $75 application fee.

You may accept your Room Offer before you have been offered admission to the University of Saskatchewan, so please adhere to all Residence Services housing deadlines.

After July 31, 2023, if you cancel your booking your ROAF is non-refundable and you will be responsible for your term fees. The ROAF payment is the final step in securing your room reservation for Residence at the University of Saskatchewan, which in turn removes the ability for other applicants to select and benefit from this unit on campus.  Therefore if you cancel your reservation you will not be eligible for a refund. 

You may accept your Room Offer before receiving your Student VISA, so please adhere to all Residence Services housing deadlines.

Credit card refunds are processed back to the original method of payment only - to the same credit card in which they were received.

Please note, should a student use a third party credit card and a refund is processed, the refund will be processed back to that same card in which the payment was received and it is the student's responsibility to recover their refund from that party.

Refund processing is prioritized, however during peak seasons students should anticipate that the refund may take up to 4-6 weeks to complete - we thank you for your patience. 

The Residence Services Office will accept packages for residents of Voyageur Place only. This is provided as an additional service however, the Residence Department shall not be liable for any loss or damage to a parcel's contents including, but not limited to, items of a perishable nature (e.g. prescription, meal delivery packages, home-made treats).

Students residing in any other building should have packages addressed to their personal mailbox number for delivery directly to their Residence building.

As per University of Saskatchewan policy, smoking, of which includes the use of all electronic smoking products, is prohibited in all university buildings, parts of buildings, enclosed spaces, leased spaces, university owned or leased vehicles and outdoor seating areas that are part of a restaurant or licensed facility. Smoking is prohibited within a ten meter perimeter or any university building or ventilation air intake and other outdoor areas where posted. For more information, please consult the Residence Handbook, or visit the University of Saskatchewan smoking policy at: http://m.policies.usask.ca/policies/health-safety-and-environment/smoking.php. 

You will not require an account number to discuss internet connectively concerns with Shaw Customer Support. If you are asked for this information, please inform them that you are living in U of S Residence. The Residence Services Office does not provide residents with account numbers.

This information is located at the main entrance of each Residence building. Each building will have buzzer numbers assigned to each unit.

Should you experience a lockout, please follow the procedure listed below for your corresponding building:

College Quarter/Voyageur Place

If you become locked out of your unit, you are required to visit the Residence Services Office in Saskatchewan Hall during Office hours, or contact your Residence Assistant (afterhours) in order to gain access to your room/unit.

Graduate House/Souris Hall

If you become locked out of your unit, you are required to visit the Residence Services Office in Saskatchewan Hall during office hours, or contact Protective Services afterhours at (306.966.5555) in order to gain access to your room/unit.

Seager Wheeler/Assiniboine Hall/Wollaston Hall

If you become locked out of your unit, you are required to visit the Seager Wheeler Residence Office during Office hours (located at 104-103 Cumberland Avenue South or call 306.374.4432) or contact your Residence Assistant (afterhours) in order to gain access to your room/unit.

All residents will be asked to provide personal identification before being allowed in to the unit.

Lockouts will be subject to a $15.00 lockout charge, which will be applied to your Residence Services account. Lockout charges are payable in person at the Residence Services Office or online via the Residence Housing Portal.